Terms and Conditions

Effective Date: August 2, 2026

Welcome to My Violet Vault Skincare. These Terms and Conditions govern your access to and use of our website, social media pages, online store, products, content, and services.

By visiting our website, creating an account, or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About My Violet Vault Skincare

My Violet Vault Skincare is an online skincare and beauty store offering carefully selected cosmetic products from third-party brands, suppliers, manufacturers, and fulfillment partners.

Throughout these Terms, “My Violet Vault Skincare,” “we,” “us,” and “our” refer to the operator of the My Violet Vault Skincare store. “You” and “customer” refer to the person accessing our website or purchasing from us.

2. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorized to use the selected payment method.
You are legally permitted to enter into this agreement.
You will use the products only for their intended cosmetic purposes.

We reserve the right to refuse or cancel an order when fraud, unauthorized activity, misuse, or a violation of these Terms is suspected.

3. Cosmetic Products and Intended Use

Products sold by My Violet Vault Skincare are intended for cosmetic and personal-care purposes only.

Our products and website content are not intended to diagnose, treat, cure, mitigate, or prevent any disease, medical condition, or skin disorder. Information provided through our website, product descriptions, social media pages, or customer communications is not medical advice.

Individual skincare results vary. We do not guarantee that any product will produce a particular result for every customer.

Always follow the directions, warnings, and ingredient information supplied with the product.

4. Allergies, Sensitivities, and Patch Testing

Customers are responsible for reviewing product ingredients before use, particularly when they have known allergies or sensitive skin.

We recommend performing a patch test before using a new skincare product more broadly. Discontinue use if redness, burning, swelling, itching, discomfort, or another adverse reaction occurs.

Seek advice from a qualified healthcare professional or dermatologist when you:

Have a diagnosed skin condition.
Have experienced serious cosmetic allergies.
Are pregnant or nursing and have ingredient concerns.
Are using prescription skincare products.
Are uncertain whether a product is appropriate for you.

My Violet Vault Skincare is not responsible for reactions caused by an undisclosed allergy, ingredient sensitivity, improper use, failure to follow directions, or combining products inappropriately.

5. Product Information

We make reasonable efforts to present accurate product names, ingredients, descriptions, sizes, colors, photographs, prices, and availability.

Because many products are supplied and fulfilled by third parties:

Packaging may occasionally differ from the images displayed.
Colors may appear differently depending on your screen.
Manufacturers may update packaging, ingredients, or product specifications.
Product availability may change without notice.

Please review the packaging received with your order before use. Stop using a product if its packaging appears opened, damaged, altered, or inconsistent with the listing, and contact us promptly.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

6. Dropshipping and Third-Party Fulfillment

My Violet Vault Skincare currently uses third-party suppliers and fulfillment partners to process and ship certain products directly to customers.

By placing an order, you acknowledge that:

Your order may be fulfilled by a third-party supplier.
Products in the same order may arrive in separate packages.
Separate tracking numbers may be provided.
Packages may originate from different fulfillment locations.
Packaging may contain the supplier’s shipping information.
Delivery times may vary between products.

We remain your point of contact for customer-service questions concerning orders placed through our store.

7. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice. The price charged will be the price shown at checkout when the order is submitted, subject to correction of obvious pricing or listing errors.

Applicable taxes, shipping charges, and other fees will be displayed before checkout when required.

Payment must be successfully authorized before an order is processed. We may cancel or hold an order if payment is declined, reversed, flagged, or suspected to be unauthorized.

8. Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted after payment is approved and the order enters processing.

We reserve the right to limit quantities or cancel an order for reasons including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraud or unauthorized payment.
Supplier or fulfillment errors.
Shipping restrictions.
Violations of these Terms.

If we cancel a paid order, we will issue a refund for the canceled item or order to the original payment method.

9. Order Changes and Cancellations

Orders may be sent to a fulfillment partner shortly after they are placed. Contact us immediately if you need to request a correction or cancellation.

We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.

Customers are responsible for confirming that their name, email address, billing information, and shipping address are correct before submitting an order.

10. Shipping and Delivery

Shipping estimates are provided in good faith but are not guaranteed delivery dates.

Delivery may be affected by supplier processing, carrier delays, weather, customs procedures, holidays, incorrect addresses, high order volume, or circumstances outside our reasonable control.

When tracking is available, it will be sent using the contact information supplied with the order.

If we learn that an order cannot ship within the time originally stated, we will provide information about the delay and any available cancellation or refund options as required by applicable law.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

My Violet Vault Skincare is not responsible for delays, failed deliveries, or lost packages caused by an incorrect, incomplete, or outdated address provided by the customer.

Additional shipping charges may apply when an order must be reshipped because of an address error.

12. Lost, Stolen, or Delayed Packages

A carrier’s tracking information may sometimes mark a package as delivered before it is physically received. Customers should check the delivery area, household members, neighbors, and the carrier before reporting a missing package.

Please contact us promptly if an order appears lost, substantially delayed, or incorrectly delivered. We will review available tracking information and assist with the appropriate carrier or supplier process.

We do not guarantee replacement or reimbursement for packages confirmed as delivered to the address entered at checkout, except when required by law or approved after review.

13. Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives.

If an item is damaged, defective, leaking, opened, or incorrect, contact us promptly and provide:

Your name and order number.
A description of the issue.
Clear photographs of the item.
Photographs of the shipping package and label.
Any other information reasonably requested to review the claim.

Do not discard the product or packaging until we confirm that the claim has been reviewed.

Approved resolutions may include a replacement, store credit, or refund, depending on the circumstances and product availability.

14. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy, which is incorporated into these Terms.

For health, hygiene, and safety reasons, opened, used, tested, or unsealed skincare and cosmetic products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Original shipping charges and return-shipping expenses may be nonrefundable unless the return resulted from our error or the item arrived damaged or defective.

Refunds, when approved, are issued to the original payment method. Financial institutions may require additional time to post the funds.

Nothing in these Terms limits any non-waivable consumer rights provided by applicable law.

15. Promotions and Discount Codes

Promotions and discount codes:

Must be used before their expiration date.
May be limited to eligible products or customers.
Cannot be redeemed for cash.
May not be combined unless expressly permitted.
Cannot usually be applied to a completed order.
May be canceled if obtained or used improperly.

We reserve the right to modify or end a promotion at any time, subject to applicable law.

16. Reviews, Testimonials, and User Content

When you submit a review, photograph, comment, testimonial, or other content to us, you confirm that it reflects your honest experience and does not contain false, deceptive, unlawful, infringing, abusive, or confidential material.

You grant My Violet Vault Skincare a nonexclusive, royalty-free right to display, reproduce, edit for formatting, and share submitted content for store, website, and marketing purposes, unless prohibited by law or otherwise agreed in writing.

We may remove content that violates these Terms. We will not knowingly publish fake reviews or alter a review in a way that misrepresents the customer’s experience.

Testimonials describe individual experiences and do not guarantee that another customer will receive identical results.

17. Website Content and Intellectual Property

Our business name, logo, graphics, photographs, written content, website design, and original marketing materials are owned by or licensed to My Violet Vault Skincare and are protected by applicable intellectual-property laws.

You may use our website for personal, noncommercial shopping purposes. You may not copy, reproduce, sell, modify, republish, scrape, distribute, or exploit our content without written permission.

Third-party product names, trademarks, photographs, and logos belong to their respective owners.

18. Acceptable Use

You may not use our website or services to:

Commit fraud or engage in unlawful activity.
Submit false payment or account information.
Interfere with website security or operation.
Introduce malware, harmful code, or automated attacks.
Collect information about other users without permission.
Copy or exploit website content commercially.
Harass our staff, suppliers, partners, or customers.
Attempt to bypass purchasing or security restrictions.

We may suspend or terminate access for conduct that violates these Terms.

19. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping carriers, suppliers, social networks, and external websites.

Those services are governed by their own policies and terms. We are not responsible for the content, security, availability, or practices of third-party websites that we do not control.

20. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that order information may be shared with service providers, payment processors, shipping carriers, suppliers, and fulfillment partners when reasonably necessary to process payment, fulfill orders, prevent fraud, and provide customer service.

21. Disclaimer of Warranties

To the fullest extent permitted by law, our website, content, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will remain continuously available.
Product results will be identical for every customer.
Product images will perfectly represent colors or packaging.
Third-party shipping services will always meet estimated delivery dates.

Products may also be subject to warranties provided directly by their manufacturer or supplier.

22. Limitation of Liability

To the fullest extent permitted by applicable law, My Violet Vault Skincare will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Where liability cannot legally be excluded, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim.

This section does not exclude liability that cannot lawfully be limited, including rights available under applicable consumer-protection laws.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless My Violet Vault Skincare and its owners, employees, contractors, and service providers from claims, losses, or expenses resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another party’s rights.

24. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky and applicable federal law, without regard to conflict-of-law principles.

Any dispute will be brought in a court of competent jurisdiction serving the location where My Violet Vault Skincare is legally established, unless applicable consumer law requires otherwise.

25. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, products, fulfillment practices, website, or legal obligations.

The revised Terms will be posted with a new effective date. Continued use of our website after an update constitutes acceptance of the revised Terms.

26. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. The unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, form the complete agreement between you and My Violet Vault Skincare concerning your use of our store.