Refund policy

My Violet Vault — Return & Refund Policy

We want you to love every product you receive. If something isn't right, we're here to help.

Returns We accept returns within 14 days of delivery. To be eligible, items must be unopened and unused in their original packaging. Due to the nature of skincare products, we are unable to accept returns on opened or used items.

How to Request a Return To start a return, please contact us with your order number and reason for return. Once your return is approved, we'll provide instructions for sending the item back.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Opened or used skincare products
• Items not in their original condition or packaging
• Items returned after the 14-day window

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery and we'll make it right.