Refund policy
Refund Policy
Returns We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery for most items in their original, unopened condition.
Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned once opened:
- Skincare serums, creams, and treatments
- Face masks and patches
- Bath and body products
How to Request a Return To initiate a return, please contact us at eburch3@icloud.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order.
Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo and we'll send a replacement or issue a full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.